HELP CENTER
When you’re at a swimming lesson
- Only registered swimmers may enter the pool when their instructor calls them over
- Swimmers may not enter the pool before nor stay in the water after their lesson
- Parents must stay and observe each lesson
- Never leave your child alone in the pool area at any time
- Children who are not fully potty trained must wear a swim diaper and rubber pants
- Always check your messages before your lesson as last minute change occasionally happen
When you’re at an MIS pool
- Respect other pool guests and users
- Bring your own towels
- Remove outdoor shoes
- No food or drinks in the pool area
- Kids change in the bathroom or changing area, not on deck
- Shower before and after your lesson
- Only 1 family member may accompany each swimmer in the pool area
- Use lockers for coats and bags, do not store personal items on the pool deck
- Refrain from using any other amenities (including but not limited to hot tubs, saunas, fitness center, lawn chairs)
Policies on cancellations, modifications and payment
Refund policy:
Full refund will be issued if cancellation request received at least 24 hours before first lesson. Otherwise, the client will be reimbursed for the # weeks remaining less a 10% or $50 cancellation fee (whichever is lower).
Changes policy:
- Session modification or cancellation requests must be sent by email to MIS Customer Service
- Should a client decide to cancel or miss a class or practice, no refund, credit, or make-up lesson will be provided. Please be advised that this lesson will be considered lost.
- In the event of an instructor cancellation, a replacement will be provided. In the event this is not possible, the instructor will take full responsibility for scheduling a make-up class with the client and the lesson must be made up
- In the event of a pool closure, the lesson will be relocated to the nearest pool. In the event this is not possible, a credit will be issued for each cancelled lesson due to pool closure within 15 business days. The credit must be redeemed within 3 years of the initial book date.
Payment policy:
Payments can be made in installments with no fees (please call to set this up)
If mailing a cheque, please address to Montreal Institute of Swimming Inc and write the childs full name on the cheque
Payments made after the due date will have a $20 late payment fee added
MIS reserves the right to modify or cancel any registration.
Particular Pool Policies
- Bathing caps are required
- Access cards required. MIS distributes them at the first lesson. They must be returned at the last lesson.
- Clients can only use the changing room on pool deck. We do not have access to the gym changing rooms.
Longueuil Sandman Hotel
- Parking is provided free of charge to MIS clients, you must pick up a pass from the front desk when leaving the hotel.
(Laval and Brossard)
- Bathing caps are required
- Children 9 years old and up must change in their gender’s locker room
Little Burgundy
- Bathing caps are required
- Parents are not allowed on the pool deck. Kids must be dropped off at the end of changing rooms. Parents must wait in atrium on the other side of the glass wall.
Indoor Swim Lesson Policies
- General Policies
- Please arrive a maximum of 5 minutes before your lesson and be ready to swim.
- Before leaving home: Shower, Use the washroom, Pack a towel, Put on your bathing suit
- Swimmers may only enter the water at the time of their lesson once their instructor is ready.
- Clients must bring/use their own hair dryer and towels as these items will not be provided.
- Clients must remove boots and shoes before entering the pool area. We encourage clients to bring sandals.
At-Home Swim Lesson Policies
Weather Policy: Lessons continue rain or shine! The lesson will only be postponed if there is thunder or lightning within 30 minutes of the lesson. If you are unsure, please contact your instructor directly.
Water Quality and Temperature Policy:
Clients are responsible for performing a water test on the morning of the lesson to ensure proper water quality. See what MIS recommends:
Recommended:
Alkalinity: 80-120 ppm
Chlorine Pool: 1-3 ppm
Salt Pool: 1200-1800 ppm of salt
pH: 7.2-7.8
Calcium Hardness: 200-300 ppm
Water Temperature: We recommend pool temperature to be at 84-86 degrees for a fun and productive swim lesson.
- General Policies:
- There must be a clear and unobstructed path to the pool for the instructor. (Instructors are forbidden from entering your home).
- Once the lesson is over, the swimmer cannot continue to swim unless a parent is actively supervising
- Clients are responsible for providing swimming equipment for the lessons (Flutter boards are strongly recommended, as well as balls and noodles).
