OUR HOUSE RULES… AND MORE

When you’re at a swimming lesson

  • Only registered swimmers may enter the pool when their instructor calls them over
  • Swimmers may not enter the pool before nor stay in the water after their lesson
  • Parents must stay and observe each lesson
  • Never leave your child alone in the pool area at any time
  • Children who are not fully potty trained must wear a swim diaper and rubber pants
  • Always check your messages before your lesson as last minute change occasionally happen

When you’re at an MIS pool

  • Respect other pool guests and users
  • Bring your own towels
  • Remove outdoor shoes
  • No food or drinks in the pool area
  • Kids change in the bathroom or changing area, not on deck
  • Shower before and after your lesson
  • Only 1 family member may accompany each swimmer in the pool area
  • Use lockers for coats and bags, do not store personal items on the pool deck
  • Refrain from using any other amenities (including but not limited to hot tubs, saunas, fitness center, lawn chairs)

Policies on cancellations, modifications and payment

Refund policy: Full refund will be issued if cancellation request received at least 24 hours before first lesson. Otherwise, the client will be reimbursed for the # weeks remaining less a 10% or $50 cancellation fee (whichever is lower).

Changes policy:

  • Session modification or cancellation requests must be sent by email to MIS Customer Service <mailto:info@swim-montreal.com>
  • If you need to reschedule a lesson, you must call your instructor at least a day in advance. You can reschedule a maximum of 1 time during a session. When you call to reschedule a class, please decide immediately with your instructor a make-up date for the class. This applies for make up lessons as well.

Payment policy: Payments can be made in installments with no fees (please call to set this up) If mailing a cheque, please address to Montreal Institute of Swimming Inc and write the childs full name on the cheque Payments made after the due date will have a $20 late payment fee added MIS reserves the right to modify or cancel any registration.

Particular Pool Policies

Leonardo Da Vinci 
  • Bathing caps are required
  • Access cards required. MIS distributes them at the first lesson. They must be returned at the last lesson. 
  • Clients can only use the changing room on pool deck. We do not have access to the gym changing rooms.

 

Longueuil Sandman Hotel

  • Parking is provided free of charge to MIS clients, you must pick up a pass from the front desk when leaving the hotel.
World Gym 
(Laval and Brossard) 
  • Bathing caps are required
  • Children 9 years old and up must change in their gender’s locker room 
 
Little Burgundy 
  • Bathing caps are required
  • Parents are not allowed on the pool deck. Kids must be dropped off at the end of changing rooms. Parents must wait in atrium on the other side of the glass wall. 

At-Home Swim Lesson Policies (Updated June 2020)

Weather Policy: Lessons continue rain or shine! The lesson will only be postponed if there is thunder or lightning within 30 minutes of the lesson. If you are unsure, please contact your instructor directly.

Water Quality and Temperature Policy: 

Clients are responsible for performing a water test on the morning of the lesson to ensure proper water quality. See what MIS recommends:

Recommended:

Alkalinity: 80-120 ppm

Chlorine Pool: 1-3 ppm

Salt Pool: 1200-1800 ppm of salt

pH: 7.2-7.8

Calcium Hardness: 200-300 ppm

Water Temperature: We recommend pool temperature to be at 84-86 degrees for a fun and productive swim lesson.

  • General Policies:
  • There must be a clear and unobstructed path to the pool for the instructor. (Instructors are forbidden from entering your home).
  • Once the lesson is over, the swimmer cannot continue to swim unless a parent is actively supervising
  • Clients are responsible for providing swimming equipment for the lessons (Flutter boards are strongly recommended, as well as balls and noodles).
  • COVID-19 Specific Policies:
  • The use of goggles is strongly recommended for swimming and for the prevention of the spread of COVID-19
  • Parents need to take a self-assessment for their swimmers and everyone in their household prior to all lessons. If any member of the household is suspected to have COVID-19, this must be communicated to MIS administration and your instructor before the swim lesson.
  • Please disinfect your equipment before your lesson, using either disinfecting wipes, sprays or by letting the equipment sit in the pool for 15min per side
  • Sanitize surfaces and equipment that the instructor came in contact with. If any.
  • Avoid direct contact when you greet someone, such as shaking hands and use alternative ways to greet people.

Indoor Private Swim Lesson Policies (Updated June 2020)

  • General Policies
  • All swimmers must arrive in their bathing suits and bring their own towels
  • Showers will be off limits for the time being, please shower at home before your lesson
  • Swimmers are required to change on the pool deck, clients may wish to bring an additional towel for privacy.
  • Once the lesson is over, the swimmer must exit the pool
  • Clients are encouraged to bring their own equipment (example: flutter board, noodle, ball, toys, etc.)
  • The use of goggles is strongly recommended for swimming and for the prevention of the spread of Covid19
  • COVID-19 Specific Policies
  • COVID check: Parents need to inform the instructor of the self-assessment outcome before the lesson.
  • Any one experiencing or who has been in contact with someone experiencing COVID-19 symptoms will be required to postpone their lesson and return home.
  • Please wash your hands with soap under warm running water for at least 20 seconds before your lessons, otherwise use the hand sanitizer provided on-site.
  • Bathrooms are for emergencies only. Clients are not permitted to use the bathrooms for changing. It is strongly recommended to use the bathroom before leaving your home.
  • Clients are encouraged to bring their personal choice of Personal Protective Gear, however PPE's are not required when a 2-meter distance is being respected
  • Clients must respect the traffic flow indicators and respect social distancing at all times

Swim Test (Updated June 2020)

Because instructors will not be physically supporting swimmers in the pool, we need to determine if that support is needed. 

       Swimmers aged 3 and under: A parent/guardian must be in the water assisting the lesson.

       Swimmers aged 4 and Up: The instructor will conduct a simple swim test during the first lesson of the season.

Swimmers must be able to swim 2 lengths of the pool without assistance while breathing. If they pass, the instructor will continue to coach the swimmer from in the pool at a distance. If they are not successful, the parent needs to be in the pool with the swimmer to support them.

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