OUR HOUSE RULES… AND MORE
When you’re at a swimming lesson
- Only registered swimmers may enter the pool when their instructor calls them over, not before nor may they stay in the water after their lesson.
- Parents must stay and observe each lesson: never leave your child alone in the pool area at any time.
- Children who are not fully potty trained must wear a swim diaper and rubber pants.
- Always check your messages before your lesson as last minute change occasionally happen.
When you’re at an MIS pool
- Respect other pool guests and users.
- Bring your own towels.
- Do not prop open any pool doors
- Remove outdoor shoes.
- No food or drinks in the pool area.
- Swimmers must change in the bathroom or changing area, not on deck.
- Shower before and after your lesson.
- When possible, only 1 family member should accompany each swimmer in the pool area.
- Do not use any other amenities (including but not limited to hot tubs, saunas, fitness center).
Policies on cancellations, modifications and payment
Refund policy:
- If a client wishes to cancel their lessons for the rest of the session, a full refund will be issued if a cancellation request is received by customer service at least 7 days before the first lesson. Otherwise, the client will be reimbursed for the # weeks remaining less a 10% or $50 cancellation fee (whichever is lower).
- Refunds for credits must be requested within one calendar year from the date of payment. Refund requests for classes or other services must be reported and addressed at the time of the class or service. Any issues related to classes or services reported after the end of the session will not be eligible for a refund.
Policy for permanently changing your lesson time or cancelling the rest of your lessons:
- All requests for swim lesson modifications or cancellations must be submitted via email to MIS Customer Service at info@swim-montreal.com. Notifying your instructor directly is not deemed sufficient notice. Additionally, all refund requests must be submitted by the client (the individual who made the payment for the class).
Individual Lesson Cancellation Policy or Missing a Lesson:
- Should a client decide to cancel or miss a class or practice, no refund, credit, or make-up lesson will be provided. Please be advised that this lesson will be considered lost. It is good practice to advise your instructor in advance if you will miss a class.
- In the event of an instructor cancellation, a replacement will be provided. In the event this is not possible, the instructor will take full responsibility for scheduling a make-up class with the client and the lesson must be made up
- In the event of a pool closure, the lesson will be relocated to the nearest pool. In the event this is not possible, a credit will be issued for each cancelled lesson due to pool closure at the end of the session. The credit must be redeemed within 3 years of the initial book date. Clients will be notified of any changes, and it is recommended to always check your emails and messages before coming to your lessons.
Payment policy:
- Payments can be made in instalments (please contact customer service to set this up)
- If mailing a cheque, please address to Institut de Natation de Montreal Inc and write the child’s full name on the cheque
- Payments made after the due date will have a $20 late payment fee added
- Refunds must be requested within one calendar year of the date of payment.
- MIS reserves the right to modify or cancel any registration.
Particular Pool Policies
Leonardo Da Vinci
- Bathing caps are required
- Access cards are required. MIS distributes them at the beginning of the session at reception. They must be returned at the last lesson if the client is not returning for the following season.
- Clients can only use the changing room on pool deck. We do not have access to the gym changing rooms.
- Strollers are not permitted in the CLDV center
Longueuil Sandman Hotel
- Parking is provided free of charge to MIS clients, you must pick up a pass from the front desk when leaving the hotel.
Delta Centre-Ville
- Note that finding and paying for parking at these locations at the clients discretion and expense. Note that parking inside the hotels are generally the most expensive option.
Little Burgundy
- Bathing caps are required
- Parents are not allowed on the pool deck. Kids must be dropped off at the end of changing rooms. Parents must wait in atrium on the other side of the glass wall.
Courtyard Marriott Ville-Saint-Laurent and the Dorval Microtel
- Clients must park in the visitors section or the parking lot across the street.
- Clients who park in the paid parking area do so at their own expense.
Cote-Saint-Luc Aquatic Center
- Clients must sign up at reception at each lesson
Dorval Microtel Inn & Suites
- Parking is free – though clients must buzz front desk when arriving at the parking gate.
Hyatt Place Dupuis
- Note that finding and paying for parking at these locations at the clients discretion and expense. Note that parking inside the hotels are generally the most expensive option.
- Parents are not permitted in the pool area during the lesson: they must drop their kids at the pool door and wait outside the pool area during the swim lesson
At-Home Swim Lesson Policies
Weather Policy: Lessons continue rain or shine! The lesson will only be postponed if there is thunder or lightning within 30 minutes of the lesson. If you are unsure, please contact your instructor directly.
Water Quality and Temperature Policy:
Clients are responsible for performing a water test on the morning of the lesson to ensure proper water quality. See what MIS recommends:
Recommended:
Alkalinity: 80-120 ppm
Chlorine Pool: 1-3 ppm
Salt Pool: 1200-1800 ppm of salt
pH: 7.2-7.8
Calcium Hardness: 200-300 ppm
Water Temperature: We recommend pool temperature to be at 84-86 degrees for a fun and productive swim lesson.
- General Policies:
- There must be a clear and unobstructed path to the pool for the instructor. (Instructors are forbidden from entering your home).
- Once the lesson is over, the swimmer cannot continue to swim unless a parent is actively supervising
- Clients are responsible for providing swimming equipment for the lessons (Flutter boards are strongly recommended, as well as balls and noodles).
- When hiring a lifeguard for a pool party: 1 lifeguard is required per 15 swimmers, and must be booked for a minimum of 3 hours
- General Policies:
- No refunds or credits will be issued for cancellations made by the client.
- Cancellations made by the instructor or due to weather conditions will be rescheduled. If the lesson can not be rescheduled, a non-refundable lesson credit will be provided at the end of the swim term.
- A full refund will be issued if a cancellation request is received at least 24 hours before the first lesson. Otherwise, the client will be reimbursed for the # weeks remaining less a 10% or $50 cancellation fee (whichever is lower).
- For lifeguards hired for private events, in the event of a cancellation (weather or otherwise), clients will receive a full refund less their $50 non-refundable deposit. They can also transfer to another day for a $50 fee.
- MIS reserves the right to modify or cancel any registration.
